Enterprise Community Management

Khoros (formerly Lithium) is an industry leader in enterprise-level community and social media management. It is built for large organizations that need to manage millions of interactions across multiple digital touchpoints. Khoros empowers brands to connect with customers through self-service communities and social care tools.

Advanced Enterprise Features

• Scalable Moderation: AI-powered tools to manage high-volume traffic and ensure brand safety.
• Deep Analytics: Gain insights into customer sentiment, community health, and ROI.
• Social Service: Integrate social media customer support with community forums.
• Gamification: Encourage participation through sophisticated badges, ranks, and reward systems.

The platform is designed to reduce support costs by enabling peer-to-peer help. When a customer finds an answer in a Khoros community, it prevents a costly support ticket. For global brands, Khoros offers the security, governance, and scale required to maintain a professional digital presence while fostering authentic human connection.