Customer Service & Support
Smartsupp

Live chat, chatbots, and visitor video recordings in one tool.

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Use Case
Perfect for online retailers wanting to combine standard live chat support with user session recordings to optimize conversion rates.
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Smartsupp is a comprehensive customer communication platform that uniquely combines live chat, AI-powered chatbots, and visitor video recordings. This combination allows businesses to not only chat with their website visitors but also visually analyze user behavior to understand where users get confused or drop off. Smartsupp assists online stores in increasing sales by initiating proactive conversations, suggesting products through chatbots, and gathering valuable customer feedback. Its mobile apps ensure agents can respond to customers from anywhere, while integrations with popular e-commerce platforms like Prestashop, Shopify, and WooCommerce make setup quick and seamless, providing a localized experience for European and global markets alike.

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