Customer Service & Support
Drift
Drift
A conversational marketing and sales platform designed to accelerate revenue.
Use Case
Perfect for B2B companies focused on lead generation, account-based marketing, and speeding up the sales cycle.
Conversational Commerce Pioneers
Drift is a platform that focuses on using conversation to drive sales and revenue. While it has support capabilities, its primary strength lies in 'Conversational Marketing.' It replaces traditional lead capture forms with intelligent chatbots that qualify leads and book meetings for sales teams instantly.
Main Components
- Revenue Acceleration: Identify high-value accounts visiting your site and alert sales reps.
- Drift Intel: Reveal the company behind anonymous website visitors to personalize the chat.
- Custom Playbooks: Target visitors with specific messages based on their behavior or source.
Drift aims to remove friction from the buying process. By providing a direct line of communication between buyers and sellers, Drift helps companies shorten their sales cycles and provide a modern, personalized buying experience that mirrors how people communicate in their personal lives.
An AI-powered automation platform focused on personalizing the customer journey.